Tag: human resources

How to Develop a Customer Service Culture in Your Facilities Management Company

What makes quality customer service so important? Let’s find the answer in the numbers: 94% of customers will want to make another purchase if they enjoy a good customer service experience; 60% of business leaders say there is a strong link between high-quality customer service and improved customer retention; and 88% of customers feel the […]

How Can Facilities Managers Respond to the Labor Shortage?

The Great Resignation and the high number of workers retiring over the last several years have led to labor shortages at many workplaces across the country. While some of those positions will be filled, it’s likely those replacements won’t have the same depth of knowledge as their predecessors. To help solve this problem, facilities managers […]

Back in Office or Not? That Question Looms as Pandemic Subsides

As COVID-19 levels continue dropping across the country, employers are trying to plan out what the office environment will look like for the rest of the year. While many people have returned to school, restaurants, and sporting venues, many businesses and offices are still vacant or underutilized. Many employers that allowed or required employees to […]

Do You Need an Office Manager or a Facility Manager? Know the Difference

Although office managers and facility managers have some overlapping roles and responsibilities, their contributions in the workplace are different and unique. As an employer, recruiter, or potential commercial building owner, if you are currently considering employing either of these managers in your premises, here are the details to help you narrow down which of these […]

From Basic to Best-in-Class: How to Create Great Workplace Lactation Facilities

As we move toward sharing space at work again, employers often ask us: how can we support our baby-feeding employees? The answer: employers who establish breastfeeding-supportive climates offer comprehensive plans that include policy, procedure, culture of belonging, access to experts, encouragement, community and facilities. In this piece, we’ll examine facilities and identify ways to elevate […]

4 Back-to-Office Safety Risks to Address this Summer

Having spent months on end in multiple lockdowns, many workers around the world are now starting to make a gradual return to the office and restoring a sense of day-to-day normalcy back into their lives. However, while this is an incredibly exciting transition for a lot of people, the coronavirus pandemic hasn’t exactly gone away. […]

Arguing, conflict resolution

8 Steps to Resolve Conflict on Your Facilities Team

Coworkers don’t always see eye to eye—and that holds true in facilities management. What steps do you take to resolve conflicts among your team members? Do you find the process effective? Here is a simple 8-step conflict resolution process that you and your employees can use to resolve any type of workplace conflict.

Punch clock, work time

5 Timekeeping Tips to Reduce Wage and Hour Risks Among Staff

Under the Fair Labor Standards Act (FLSA), employers must maintain records of hours worked by each nonexempt employee. That means companies bear the ultimate burden of showing that records of hours worked are in fact accurate. If an employer is sued by an employee, a group of employees, or the U.S. Department of Labor (DOL) […]