Practical Facilities Tips, News & Advice.
What makes quality customer service so important? Let’s find the answer in the numbers: 94% of customers will want to make another purchase if they enjoy a good customer service experience; 60% of business leaders say there is a strong link between high-quality customer service and improved customer retention; and 88% of customers feel the […]
Global worktech company Eptura has released its Q3 Workplace Index, which analyzes building use, asset data, and behavioral insights to provide a comprehensive view of the rapidly changing modern workplace. The report revealed office occupancy is top of mind for many CEOs: 74% of operational leaders are reporting to their CEOs on occupancy metrics at […]
While the open office was nearly killed by work-from-home policies during the COVID pandemic, the return-to-work movement is ushering in a rebound—making it clear that the open office isn’t dead, at least not yet. Despite decades of research finding that open office plans may be bad for companies, bad for workers, bad for health, and […]
Employee retention, customer satisfaction, and tech adoption are among the top issues for commercial cleaning contractors going into 2024, according to a new survey. Aspire Software, a ServiceTitan company, has released a report providing insight into the challenges and opportunities facing contractors across the commercial cleaning industry. These results highlight survey responses from more than 1,000 contractors nationwide. […]
Editor’s note: This article covers ways to hire in-house maintenance staff. For tips on how to find a third-party maintenance service provider you can trust, click here. For asset-heavy companies, achieving operational and business success is closely tied to the efficiency of their maintenance management. Furthermore, a key determinant of efficient maintenance management is that […]
In honor of Pride Month this June, it’s important for the facilities management industry to recognize and celebrate members of the LGBTQ+ community. As a gay male in FM, Jose Rosas Roque offered to share his story and provide insights on equality, pride, and general industry issues. The young professional urged the industry to embrace […]
An international survey of cleaners, commissioned by UNI Global Union, uncovers the significant challenges faced by cleaning professionals who work irregular and unsocial shifts. The survey, which received responses from over 2,500 cleaners in 32 countries across 6 continents, highlights the “detrimental effects” of nighttime on the health, well-being, and social inclusion of workers. The […]
The U.S. Department of Labor (DOL) announced a new report finding that nearly half of workplace accommodations made for people with disabilities can be implemented at no cost to employers, and of those that do incur a one-time cost, the median expenditure has decreased when compared to previous reports to only $300. According to the […]
On Dec. 29, 2022, President Joe Biden signed into law the Providing Urgent Maternal Protections for Nursing Mothers Act, a.k.a. the PUMP Act. This new legislation requires employers of all kinds to provide break time and adequate facilities for employees to pump breast milk. This means that workplaces—from retail stores and restaurants to warehouses and […]
Learn about the importance of implementing wellness and sustainability practices at the office during Facilities Management Advisor’s FREE webinar, which will explore how these practices are critical to employee satisfaction. The webinar will show how post-pandemic employee work habits are forcing facilities managers to rethink the services they supply. Can’t make it to the live […]