Tag: customer service

How to Develop a Customer Service Culture in Your Facilities Management Company

By Ralph P. Sita Jr., FieldBin Nov 9, 2023 Human Resources

Updated: Nov 9, 2023

What makes quality customer service so important? Let’s find the answer in the numbers: 94% of customers will want to make another purchase if they enjoy a good customer service experience; 60% of business leaders say there is a strong link between high-quality customer service and improved customer retention; and 88% of customers feel the […]

5-Step Checklist: How to Improve Facilities Management for Better Customer Service

By Bryan Christiansen, Founder & CEO, Limble CMMS Jan 5, 2022 Human Resources

Updated: Jan 5, 2022

Customer service is a tricky thing. Excellent customer service is even trickier. The facilities management (FM) function is complex and multi-dimensional, and can encompass both external and internal parties impacted by or using the facilities. Expectations from different customers can vary greatly. For example, the requirements of vendors or suppliers who may occasionally visit a […]