Tag: customer satisfaction

What Are the Top KPIs and Challenges Facing Organizations?

By Corey Sipe, Associate Editor Feb 9, 2024 Human Resources

Updated: Feb 9, 2024

To kick off the new year, the International Facility Management Association (IFMA) hosted a webinar on January 18 called “Elevate FM in 2024: Reflecting Back and Looking Ahead,” during which the top 2023 key performance indicators (KPIs), the most often asked KPIs, and expected challenges for 2024 were discussed. Top KPIs in 2023 Based on […]

5-Step Checklist: How to Improve Facilities Management for Better Customer Service

By Bryan Christiansen, Founder & CEO, Limble CMMS Jan 5, 2022 Human Resources

Updated: Jan 5, 2022

Customer service is a tricky thing. Excellent customer service is even trickier. The facilities management (FM) function is complex and multi-dimensional, and can encompass both external and internal parties impacted by or using the facilities. Expectations from different customers can vary greatly. For example, the requirements of vendors or suppliers who may occasionally visit a […]