Like all industries, facilities management must embrace diversity and equality. In honor of Black History Month, Antonio Hinton, manager of retail facilities at major apparel company Carter’s Inc., discussed what the annual observance means to him, shared his professional journey, and offered advice for FM success.
Hinton joined Carter’s Inc., the company behind the iconic baby and children brands Carter’s and OshKosh B’gosh, two years ago. In his role, he supports all retail locations in the U.S. and Canada with repair and maintenance, store enhancements, and utilities.
Hinton has been in the FM industry for over a decade, spending most of his career with a major big-box retail organization and gaining additional experience with a national service provider. Hinton said this background has given him a “well-rounded perspective,” allowing him to see the industry from both the client and supplier side.
To learn more about Hinton and his take on industry issues, please read the “Faces of Facilities” interview below:
How did you get your start in the field?
Like most FM professionals I’m sure, I didn’t originally plan to work in this industry. What started as a temporary job turned into a long-term career because I quickly discovered how rewarding it is to solve real-world problems that affect people’s daily lives. It was an unexpected path, but one I’m glad I followed.
Who has been your biggest influence in the industry, and why?
There are many influential figures in this field who have shaped my approach to facilities management. One thing I’ve learned from mentors is the value of “leaving it better than you found it.” Whether it’s a task, a system, or helping a colleague, each of them demonstrates a commitment to improvement. Another key lesson has been the importance of personal branding—how you present yourself and ensure your work leaves a lasting impression. These individuals consistently build trust, reliability, and excellence, which has shown me that a strong personal brand is just as crucial as the results you deliver. This collective influence has been invaluable in shaping how I approach my work.
What’s your best mistake, and what did you learn from it?
One of the most valuable lessons I’ve learned came from allowing others to define me and my potential. I think of it like being a balloon—we all have the potential to rise, but sometimes place ceilings on ourselves, holding us back from reaching our full height. Over time, I realized that the only true limits are the ones we accept or impose on ourselves. Breaking free from those constraints taught me to set my own goals and to keep pushing upward, no matter what obstacles might try to hold me down.
What’s your favorite part about working in the industry?
What I enjoy most about FM is that it’s like solving a never-ending puzzle. Each day brings new pieces—unexpected challenges, evolving needs, and unique scenarios—that need to fit together just right to keep everything running smoothly. There’s a constant sense of discovery and problem-solving as you figure out how each piece contributes to the bigger picture. This dynamic environment keeps me engaged, and I love the satisfaction that comes from putting it all together to create a seamless experience for everyone involved.
What changes would you like to see in the FM industry?
I’d like to see the FM industry place a stronger emphasis on proactive, data-driven management and innovation. Too often, facilities management is seen as reactive—focused on fixing problems as they arise—when, in reality, we have the tools to predict and prevent issues before they disrupt operations. Increasing investment in smart technologies, predictive maintenance, and analytics will continue to transform FM from a “fix-it” field to a strategic asset that actively contributes to organizational growth.
A crucial shift would also be recognizing FM’s role in strategic asset management and portfolio optimization. Facilities aren’t just spaces; they’re assets that significantly impact the organization’s value. By viewing FM as a key player in asset management, companies can better align their portfolios with their long-term business objectives, maximizing the value of each asset and ensuring it serves the organization’s needs effectively and efficiently.
Another area I’d like to see more is prioritizing career development and training within teams. FM professionals often have diverse skill sets,, and providing structured growth paths, mentorship, and cross-training would help unlock their potential and retain talent within the industry.
What does Black History Month mean to you?
Black History Month is a testament to resilience, excellence, and progress. It’s a time to honor the struggles and triumphs of those who came before us while recognizing the ongoing impact of Black contributions in every aspect of society. It’s about reflection, celebration, and a commitment to continuing the legacy of strength and innovation.
How has your personal experience been as a Black professional in FM? Does the industry need to work on becoming more inclusive?
As a Black professional in the industry, my experience has been one of growth, opportunity, and resilience. I’ve had the chance to lead, collaborate, and make an impact and have seen the industry evolve in a positive way.
While there’s still room to improve representation, I’m encouraged by the increasing focus on diversity and inclusion. A more inclusive industry will only strengthen innovation and drive success for everyone.
How can company leaders make facilities management a value within their organization?
To truly integrate facilities management as a core value, leaders need to recognize its broader impact on the organization’s success. It’s not just about keeping things running smoothly; it’s about aligning facilities management with business objectives to drive efficiency, cost savings, and a better employee or customer experience. Sometimes, it’s as simple as looking at it from an asset management perspective—protecting and optimizing the company’s investments in buildings, equipment, and infrastructure. When leaders see facilities as an essential part of asset management, it becomes easier to justify strategic investments and demonstrate the long-term value it brings to the organization.
What are you most proud of?
What I’m most proud of is the impact I’ve had on the career growth of the people I’ve worked with. Seeing team members reach new milestones, gain confidence, and expand their skills has been incredibly rewarding. I’ve always believed that part of my role is to support and encourage others to reach their potential. Whether it’s through mentorship, providing new challenges, or simply being there to listen and offer guidance, watching their development has been one of the most fulfilling aspects of my career. Their successes feel like shared wins, and knowing I’ve played a part in their journey is something I truly value.
Do you have any advice for people entering the profession?
Entering the FM profession is both challenging and rewarding. It’s a field that requires adaptability, problem solving, and a commitment to continuous improvement. FM plays a critical role in keeping organizations operational, safe, and efficient. You can make a tangible impact every day. Remember that success is more than technical skills; it’s also about building relationships, staying curious, and understanding the broader role FM plays in asset and portfolio management.
To set yourself up for success:
- Never Stop Learning: The industry evolves quickly. Staying informed and curious will keep you ahead.
- Build Connections: Relationships are key to success in FM. Network with colleagues, vendors, and mentors.
- Leave It Better Than You Found It: Whether it’s a process, project, system, or space, always aim to make a positive lasting impact.
Are you or a colleague an FM professional interested in being profiled for the “Faces of Facilities” series? Please contact Editor Joe Bebon at JBebon@BLR.com.